Susan McCuistion offers 20 years of human resources consulting and outsourcing experience, together with specialty skills in national culture and subculture and diversity best practices.
Susan designs and builds diversity and inclusion strategies and learning solutions for global organizations, and has helped many Fortune-500 clients hone their diversity and inclusion strategy, curriculum and measurement.
Among her talents is integrating diversity and inclusion into her client’s existing product mix, thus developing unique, cutting-edge services across lines of business. Susan also provides intercultural competency coaching to C-suite and senior leaders, helping them improve business efficiency and effectiveness through a better understanding of their approach to cultural differences.
Before creating DaiOne, Susan worked for Hewitt Associates as its Global Diversity & Inclusion Program Leader, owning Hewitt’s global cross-cultural competency curriculum and developing enterprise-wide cross-cultural competency training in North America, Asia, Europe, and Latin America. Alongside her curriculum work, she managed diversity measurement, diversity and benefits, and workforce issues such as generations, faith, military, and abilities. At Hewitt, Susan established the foundation, tools, and resources necessary to integrate and sustain diversity in all lines of the global business.
Throughout her career Susan has amassed a variety of credentials. She is a Senior Qualified Administrator for the Intercultural Development Inventory (IDI) TM; a certified facilitator of Cultural Transformation Tools TM; and a certified provider of Culture in the Workplace Questionnaire™ (CWQ). She is author of an upcoming Cultural Detective ® – Native American module, and is a certified instructor for the suite of Cultural Detective ® courses.
Susan has presented at conferences and on webinars for The Conference Board and Human Capital Institute. Her quotes and insights have appeared in articles in The New York Times and for publications by the Society of Human Resources Management (SHRM). She blogs regularly about the state of work and inclusion issues for The Winters Group, Inc.
Susan holds an M.S. in Statistics from the University of Nevada, Las Vegas. In her post-graduate work she studied cross-cultural learning styles and conducted research on African American learning styles in mathematics. Susan is a registered member of the Oneida Tribe of Indians of Wisconsin.